FAQs

General

  • Getting scheduled with Balanced Living is easy! Simply contact us through our website, email, or phone to schedule a session.

  • We serve individuals across the lifespan. Services are tailored on individual needs, goals, and appropriateness of therapy or wellness support. 

  • We provide superbills for potential out-of-network reimbursement and offer payment plans to support accessibility and transparency.

    Balanced Living is a private practice by design, which allows us to provide highly personalized, flexible care without insurance limitations. This means longer sessions, individualized treatment plans, and a focus on what truly matters to you.

  • Balanced Living primarily serves the Albany Capital Region and surrounding areas in Upstate New York. For clients located outside of a 15-mile radius from Albany, a travel fee of $0.70 per mile will apply to cover transportation costs. We strive to make our services accessible and will provide a detailed breakdown of any additional charges when scheduling your appointment.

  • No, a referral is not required for private pay OT services. However, some insurances companies may require one for reimbursement. 

  • Yes, we provide OT services on a contracted or consultative basis and are separate from district-employed special education services. Services depend on location, student needs, and contractual agreements

What is Balanced Living?

Balanced Living OT, PLLC is a private-pay, home-based occupational therapy practice serving individuals across upstate New York. We believe therapy should go beyond addressing physical or cognitive challenges, it should support people in living fuller, more meaningful lives.

Our team provides highly personalized, concierge-style care focused on real-life function and quality of life, allowing us to meet complex needs in the comfort of home.

Services We Offer

Balanced Living OT provides interdisciplinary, home-based and community care, including:

  • Occupational Therapy (OT)
    Comprehensive evaluations and individualized treatment focused on helping you, your loved one, or child do life with more ease, safety, and confidence. From set-care and mobility to routines and participation, therapy is always tailored to what matters most.

  • Board-Certified Vestibular Rehabilitation
    Specialized evaluation and treatment for dizziness, vertigo, balance challenges, and fall risk. Care is provided by advanced-trained clinicians with a focus on symptom relief, stability, and getting back to everyday activities without fear.

  • Wound Care & Ostomy Support (Contracted Nursing Services)
    Compassionate, in-home nursing care to support healing, education and confidence with wound and ostomy management so you can feel informed, empowered, and supported at home.

  • School-Based and Pediatric Services

    Support for children and adolescents across the home, school, and community settings. Services may address regulation, transitions, sensory processing, executive functioning, fine motor skills, and participation in daily routines, with collaboration across families and educational teams.

Book Your Free Consult

  • Balanced Living OT, PLLC, is committed to ensuring our website and services are accessible to everyone. If you encounter any barriers or need assistance, please contact us.

  • At Balanced Living OT, PLLC, we are committed to upholding the highest standards of ethics and professionalism in everything we do. This means: 

    • Providing personalized care that respects your values, preferences, and unique needs.

    • Maintaining strict confidentiality and adhering to HIPAA regulations to protect your personal information.

    • Ensuring informed consent for all evaluations, treatments, and services , so you understand your care plan.

    • Continuously pursing education and training to stay updated with the latest evidence-based practices in occupational therapy.

  • At Balanced Living, your privacy is our priority. We are committed to protecting your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This means that all information you share with us, whether in person, online, or over the phone, is kept confidential and used solely for the purposes of providing you with high-quality care. Our virtual sessions are conducted through secure, HIPAA-compliant platforms to protect your privacy and ensure confidentiality. If you would like to learn more about how your information is protected, please contact us directly.

Disclaimers

  • The cost of services depends on the specific therapy program and session duration. Please contact directly for a consultation, and we can provide detailed pricing based on your needs.

  • We accept credit/debit cards, and other secure online payment options. Please contact support at jaycee@balancedlivingot.com if you have questions. 


  • Depending on your individual insurance plan, our services may be eligible for reimbursement. Insurance reimbursement is not guaranteed.

    Please note that Payment is due at the time of service.

    We're happy to support you by providing all necessary documentation (superbill) for filing your claim.

Reimbursement

Appointments & Scheduling

  • We require at least 48 hours' notice for cancellations or rescheduling. Late cancellations are subject to 50% fee of scheduled service. 

  • We understand that unexpected situations can happen. If you anticipate being late, please notify us as soon as possible.

    If you arrive late or are not available at your scheduled appointment time, your session will still end at the originally scheduled time to avoid impacting other clients. The full session fee will apply.

    If you are more than 15 minutes late without prior communication, the appointment may be considered a missed visit and may need to be rescheduled in accordance with our Cancellation & No-Show Policy.

    If extenuating circumstances arise, we encourage you to contact us as soon as possible. We review these situations on a case-by-case basis.

  • We make every effort to arrive on time for every appointment. Because our therapists travel to homes, schools, and community settings, occasional delays due to traffic, weather, or unforeseen circumstances may occur. If your therapist expects to be more than 10 minutes late, we will contact you as soon as possible. Whenever possible, we will provide the full scheduled session. If that isn't possible, your session will be adjusted accordingly or the remaining time will be rescheduled at no additional cost.

  • We provide in-home services in the Capital Region within 15 miles radius. After 15 miles, there is a $0.70 charge per mile. 

  • Session lengths vary based on individual needs and therapist discretion. They can be as long as needed or requested to ensure the best possible care. 


  • Yes, we understand that some clients may have unique schedules. We offer flexible appointment times, including evenings and weekends, to accommodate your availability. Please reach out to us to discuss scheduling options that work best for you

How do I schedule an appointment? 

You can book an appointment by emailing us at jaycee@balancedlivingot.com. You may also send a secure, HIPAA-compliant text message to 518-856-8907. Free consultations are available. 



What should I expect in my first session? 


Your first OT session includes an evaluation, goal-setting, and personalized treatment planning. Wellness sessions focus on assessing your lifestyle and creating actionable strategies for improvement.

Follow our journey.